![]() Communicate no less than every other day.Describe how decisions were made about issues such as travel, working from home, etc.This can be a physical location or virtual - email, the company intranet, or a Slack or Facebook channel. Post information regularly in a highly visible location.To communicate with employees, organizations should: When the coronavirus crisis hit the Tuck School, the MBA program leadership team camped out in a central location to ease everyone’s anxiety and provide updates regularly. In my study of crisis communication after 9/11, many employees described how important it was to hear the voice of the leader, whether live or through email, phone messages, or social media. Studies have shown that leaders, in particular, have a special role in reducing employee anxiety. ![]() The company needs to demystify the situation for employees, put everyone’s mind at ease, and provide hope for the future. If they aren’t informed and don’t understand what is going on, communications outside of the organization will be more difficult. Long turgid messages written by health professionals or lawyers will not be read or easily understood.Įmployees are your most important constituency and function as ambassadors to the community. Explain what you know, what you don’t know, and your sources of information.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |